The Rochester Broadway Theatre League is committed to providing an enjoyable theatre-going experience for all patrons. To that end, RBTL and the West Herr Auditorium Theatre offer a variety of services to our diverse audiences, including patrons who use wheelchairs, who are deaf or hard of hearing, or who are visually impaired. In order for us to serve you best, patrons with requests for special ticket needs are asked to visit the Auditorium Box Office or contact us at 585-222-5000 or [email protected]. RBTL makes every effort to make accommodations for patrons with accessibility requirements.

FM LISTENING DEVICES
FM Listening Devices, which amplify and clarify sound for the hard of hearing, are available free of charge at all performances. A headset may be obtained on a first-come, first-served basis at the Patron Services station in the lobby in the hour prior to show time. A photo ID is retained as a deposit for the use of the device until returned following the performance.

SERVICES FOR THE VISUALLY IMPAIRED
Audio Description for the blind or visually impaired is available during most Sunday matinee subscription performances* of the Broadway Season and select other performances. A trained describer narrates the visual elements of the show through a personal headset. Headsets may be obtained from the Patron Services Station in the hour prior to show time. Reserve a headset in advance or request Audio Description for unlisted events at 585-222-5000 or [email protected]. Special seating accommodations for the visually impaired may also be available.

Current Audio Description Schedule:

• LES MISÉRABLES – October 20, 2024 @ 1pm
• MAMMA MIA! – November 24, 2024 @ 1pm
• DR. SEUSS' HOW THE GRINCH STOLE CHRISTMAS! THE MUSICAL – December 8, 2024 @ 1pm
• MJ – December 22, 2024 @ 1pm
• THE WIZ – February 23, 2025 @ 1pm (*Subject to change)
• FUNNY GIRL – April 13, 2025 @ 1pm
• SOME LIKE IT HOT – May 18, 2025 @ 1pm
• BACK TO THE FUTURE: THE MUSICAL – June 22, 2025 @ 1pm

SIGN INTERPRETATION
ASL Interpretation is offered during most Thursday evening subscription performances of the Broadway Season and select other performances. Reserve seating in view of the interpreter in advance or request sign interpretation for unlisted events at 585-222-5000 or [email protected].

Current Sign Interpretation Schedule:

• LES MISÉRABLES – October 17, 2024 @ 7:30pm
• MAMMA MIA! – November 21, 2024 @ 7:30pm
• DR. SEUSS' HOW THE GRINCH STOLE CHRISTMAS! THE MUSICAL – December 5, 2024 @ 7:00pm
• MJ – December 19, 2024 @ 7:30pm
• THE WIZ – February 27, 2025 @ 7:30pm
• FUNNY GIRL – April 10, 2025 @ 7:30pm
• SOME LIKE IT HOT – May 15, 2025 @ 7:30pm
• BACK TO THE FUTURE: THE MUSICAL – June 19, 2025 @ 7:30pm

OPEN CAPTIONING
Open Captioning, made possible by the Hearing Loss Association - Rochester Chapter (HLAA), is offered during most Sunday matinee subscription performances of the Broadway Season and select other performances. A text display scrolls words in synchronization with the dialogue and lyrics of the show. Reserve seating in view of the captioning screen in advance or request open captioning for unlisted events at 585.222.5000 or [email protected].

Current Open Captioning Schedule:

• LES MISÉRABLES – October 20, 2024 @ 1pm
• MAMMA MIA! – November 24, 2024 @ 1pm
• DR. SEUSS' HOW THE GRINCH STOLE CHRISTMAS! THE MUSICAL – December 8, 2024 @ 1pm
• MJ – December 22, 2024 @ 1pm
• THE WIZ – February 23, 2025 @ 1pm
• FUNNY GIRL – April 13, 2025 @ 1pm
• SOME LIKE IT HOT – May 18, 2025 @ 1pm
• BACK TO THE FUTURE: THE MUSICAL – June 22, 2025 @ 1pm

ACCESSIBLE ACCESS AND SEATING
The West Herr Auditorium Theatre is equipped for wheelchair and transfer seating, with mobility device storage available during the show (please see an usher for assistance). Wheelchair and companion seating are located in Orchestra Right and Orchestra Left sections in rows P and Y (click here for the seating chart). Transfer seating is located throughout the Orchestra level in assorted aisle seats. Please call 585.222.5000 to discuss specific needs to ensure and reserve appropriate seating. Accessible parking is located to the rear (south) of the building, with an accessible entrance on the west side. Accessible restrooms are located on the main level in the side lobby, next to the Rothschild Lounge. Reserve wheelchair seating in advance (located on the Orchestra level only) at Ticketmaster.com (select the accessibility ticket feature) 585-222-5000, [email protected], or the Auditorium Box Office – 885 East Main Street.

Additional services include:

ELEVATOR TO 2ND FLOOR LOBBY
There is elevator access to the 2nd floor lobby (which enters between rows D and E) however Loge and Balcony seating do require patrons to climb some stairs to access seats.

CHILD BOOSTER SEATS
Booster seats for children are available free of charge for patron use at every Auditorium Theatre performance. Please ask an usher on the night of the performance.

COAT CHECK
In winter months there is a coat check available in the second-floor lobby of the Theatre for a $1 donation to RBTL’s Arts Education Programs.

BAR/CONCESSIONS
Bar/Concession areas are located on several levels of the Auditorium Theatre. Concessions are open* during most Auditorium Theatre events, offering alcoholic and non-alcoholic beverage selections and a variety of candy and other snacks for purchase. Cash and credit are accepted. (*Individual shows reserve the right to limit bar/concession offerings.)

LOST & FOUND
If you think you may have left an item at the Auditorium Theatre, please contact the Box Office at [email protected] or 585-222-5000 during business hours and we will do our best to locate that item. Please have your event date and your seating location information available.